The Role of Emotional Intelligence in Conflict Resolution within Organizations

Nwankwo Ifeanyi Miracle T.

Faculty of Business and Management Kampala International University Uganda

ABSTRACT

Emotional intelligence (EI) is increasingly recognized as a critical factor in effective conflict resolution within organizations. This paper explores the dimensions of EI and its impact on managing organizational conflicts. Through a detailed examination of EI components such as self-awareness, self-regulation, empathy, and social skills, the paper elucidates how these competencies enhance conflict resolution strategies. It also discusses various types of conflicts in organizations and the challenges faced in resolving them. Furthermore, the paper outlines strategies for developing EI in the workplace to foster a more harmonious and productive organizational environment. The findings suggest that EI not only improves interpersonal relationships but also enhances overall organizational effectiveness by enabling better conflict management.

Keywords: Emotional Intelligence, Conflict Resolution, Organizational Behavior, Self-awareness, Empathy, Leadership Skills.

CITATION: Nwankwo Ifeanyi Miracle T. The Role of Corporate Social Responsibility in Brand Management. Research Output Journal of Arts and Management, 2024 3(2):59-63.